Excursion to Le Meridien

When attending the excursion to Le Meridien in Vienna, we had the pleasure to get to know the grounds on what the hotel truly works on - e.g Reservation Systems, SGR+, TLPE... and much more.

First we got an introduction on the Opera system, which is the Reservation System that Le Meriedien uses in order to collect reservations and information of guests. However Le Meridien is trying to introduce a new system which is called SGR+.

SGR+ allows the hotel management and marketing to see what a guest wishes, due to the collection of data, which was gathered during previous hotel stays (not neccessarily within the Le Meridien Hotel Group).

A SGR+ system is a great possibility to keep the guest profile updated and of high importance to stay up to date with the possibilites that data collaboration allows nowadays.

Another system that Le Meridien uses is TLPE system. It is a Windows based Revenue system, which allows the hotel to make the max. amount of revenue. The collection of historical data, which is shown in a graphical overview, is of importance to make use of a TLPE system. The groups shown in a graphical group are however e.g the forecast of what number of guests the hotel might expect, individual bookings... and so on.

A TLPE system also allows the management to see critical time frames in which overbookings might occur and gives them the chance to take action before problems actually take place. A TLPE system is connected to Opera, the branded Website and a GDS system